https://jobs.co.uk/job/2nd-line-it-support-engineer-digital-waffle--24fc6ad1-1b80-4680-93e4-89504763bcc6 RSS feed for 2nd Line IT Support Engineer at Digital Waffle. en-gb Thu, 21 May 2026 00:53:07 GMT https://jobs.co.uk/job/2nd-line-it-support-engineer-digital-waffle--24fc6ad1-1b80-4680-93e4-89504763bcc6 https://jobs.co.uk/job/2nd-line-it-support-engineer-digital-waffle--24fc6ad1-1b80-4680-93e4-89504763bcc6 Wed, 20 May 2026 11:53:13 GMT Location: Birmingham | Salary: 30000.00-30000.00 Annual | Type: Permanent | Job Title: Level 2 Support Engineer Salary: £30,000 - £35,000 Birmingham, Full-time - HybridI''m currently working with a growing organisation looking to bring in a Level 2 Support Engineer to join their IT team. This is a great opportunity for someone with solid infrastructure and Microsoft 365 support experience who enjoys troubleshooting complex issues and working across a variety of technologies. You''ll be working as part of a collaborative IT team, providing second-line support across cloud, infrastructure, networking, and virtualisation platforms. Key ResponsibilitiesProvide Level 2 support across IT infrastructure and cloud servicesSupport and manage Microsoft 365 environmentsAssist with endpoint and device management via IntuneManage identity and access using Entra ID, MFA and conditional accessConfigure and maintain Veeam Backup and ReplicationSupport virtualisation platforms (Hyper-V and/or VMware)Troubleshoot Remote Desktop Services and Azure Virtual Desktop environmentsAssist with patching and infrastructure updatesProvide remote troubleshooting for technical incidentsMaintain clear technical documentationManage incidents and requests within an ITSM ticketing systemReq... Permanent