2nd Line IT Support and Field Engineer

2nd Line IT Support and Field Engineer Office-Based (Liverpool) + Regular Customer Site Travel £30,000 - £34,000 DOE and Great Benefits Full UK Driving Licence EssentialNot your average Helpdesk role.We need a 2nd Line IT Support and Field Engineer who''s just as happy resolving escalated tickets as they are on-site terminating cable or installing a new network.You''ll own problems end-to-end, work independently, and have real say in front of customers.IT Answers has a growing UK technical team, with a clear path toward a senior infrastructure or field-project role.What You''ll Be DoingResolving escalated 2nd-line tickets - hardware, software, networking, M365, AD, DNS/DHCP, VPNs, firewalls, VLANs, Wi-FiAttending customer sites for reactive fixes, installs and infrastructure projectsInstalling/replacing PCs, printers, access points, switches, firewalls and routersInstalling and terminating Cat5e/Cat6 cabling, patch panels and cabinetsKeeping documentation, network diagrams and handover notes sharpCovering the field rota during busy periods, holidays and sicknessWhat You''ll Bring2nd-line support, infrastructure or MSP engineering experienceStrong Windows troubleshooting + hands-on Microsoft 365 adminActive Directory, Group Policy, TCP/IP, DNS/DHCP/VPN/VLAN/firewall knowledgeExperience installing and terminating Cat5e/Cat6 cabling and network kitConfidence attending sites independently, with strong customer-facing skillsFull UK driving licence (essential)Bonus: MSP ..... full job details .....