https://jobs.co.uk/job/2nd-line-it-support-analyst-vertex-it-solutions-ltd--d08f7cff-24aa-4bf8-868c-81da731a5f8c RSS feed for 2nd Line IT Support Analyst at Vertex I.T. Solutions Ltd. en-gb Sat, 15 Aug 2026 15:39:47 GMT https://jobs.co.uk/job/2nd-line-it-support-analyst-vertex-it-solutions-ltd--d08f7cff-24aa-4bf8-868c-81da731a5f8c https://jobs.co.uk/job/2nd-line-it-support-analyst-vertex-it-solutions-ltd--d08f7cff-24aa-4bf8-868c-81da731a5f8c Sat, 15 Aug 2026 11:52:13 GMT Location: Blackpool | Salary: 30000.00-30000.00 Annual | Type: Any | 2nd Line IT Support Analyst A fixed term of 12 months, with a possibility of becoming full time. Salary: £30,000 5 Days on site in Blackpool Start date: beginning September 2026 To act as a point of escalation of any technical issues which cannot be resolved by the 1st Line Service Desk Team and provide in-depth diagnosis and technical resolution of application and administrative IT problems through desk side resolution of technical issues. Experience within the customers related industry, Previous experience of working within a multi-vendor environment on complex infrastructure advantageous. Demonstrable experience negotiating difficult situations to a successful conclusion. Proven experience in a 2nd line IT support role within a Desk Side environment and understand ITIL best practice Strong technical knowledge of Windows OS, Microsoft 365, Active Directory, Azure. Understanding of basic networking concepts, including Wi-Fi, VPNs, DNS, and TCP/IP. Experience using ITSM or ticketing tools Any