https://jobs.co.uk/job/2nd-line-it-support-analyst-ser-limited--f5a4a87d-2b82-426d-bf93-c86809632761 RSS feed for 2nd Line IT Support Analyst at SER Limited. en-gb Tue, 02 Jun 2026 03:22:54 GMT https://jobs.co.uk/job/2nd-line-it-support-analyst-ser-limited--f5a4a87d-2b82-426d-bf93-c86809632761 https://jobs.co.uk/job/2nd-line-it-support-analyst-ser-limited--f5a4a87d-2b82-426d-bf93-c86809632761 Sun, 31 May 2026 23:00:00 GMT Location: Blackburn | Salary: £30000 - £34500/annum Great Opportunity | Type: Permanent | Role: 2nd Line IT Support Engineer Location: Blackburn Salary: £30,000 - £34,500 Are you an experienced IT Support professional with strong networking skills and a passion for delivering exceptional customer service? We''re recruiting for a growing Managed Service Provider seeking a 2nd Line IT Support Engineer to join their technical support team. This is an excellent opportunity for someone who enjoys troubleshooting complex issues, supporting a varied client base, and developing their technical expertise across infrastructure, networking, and cloud technologies. A full UK driving licence and access to a vehicle are essential, as occasional travel to customer sites will be required. The Role As a 2nd Line IT Support Engineer, you''ll act as a key escalation point for technical issues, supporting a wide range of customers across multiple environments. You''ll take ownership of incidents, service requests, and infrastructure-related issues, ensuring they are resolved efficiently and within agreed SLAs. You''ll work closely with both internal teams and clients, providing expert technical support while contributing to projects, system improvements, and ongoing service d... Permanent