2nd Line IT Support Analyst

IT Support Analyst - 2nd Line Location: Paddington, London - Onsite 5 days per weekAre you an experienced IT Support professional who thrives in a fast-paced, high-energy environment? We''re recruiting for a Level 2 IT Support Analyst to join a rapidly growing, technology-driven media organisation that''s challenging industry norms and transforming how content is delivered across television, radio, and digital platforms.This is an exciting opportunity for someone who enjoys variety, takes ownership of technical issues, and can remain calm under pressure in a busy and dynamic workplace.The RoleAs an IT Support Analyst, you''ll play a key role in ensuring the business operates without disruption. Acting as a central point of contact for IT support, you''ll provide hands-on Level 2 support, work closely with outsourced service providers, and help resolve a wide range of technical issues across the organisation.You''ll support users across multiple departments, manage incidents through to resolution, and contribute to the ongoing improvement of IT services and processes.Key ResponsibilitiesDeliver Level 2 IT support and assist with escalated Level 1 issues.Triage and manage support tickets, assigning and escalating where required.Act as the primary day-to-day liaison with outsourced IT support providers.Support and maintain Microsoft environments including Azure, Intune, Teams and SharePoint.Manage onboarding, offboarding, user accounts and access permissions.Support Microsoft ..... full job details .....