https://jobs.co.uk/job/2nd-line-it-support-amp-field-engineer-it-answers--c8f99e04-ab5d-4cec-b749-cba4171ce151 RSS feed for 2nd Line IT Support & Field Engineer at IT Answers. en-gb Fri, 31 Jul 2026 18:10:46 GMT https://jobs.co.uk/job/2nd-line-it-support-amp-field-engineer-it-answers--c8f99e04-ab5d-4cec-b749-cba4171ce151 https://jobs.co.uk/job/2nd-line-it-support-amp-field-engineer-it-answers--c8f99e04-ab5d-4cec-b749-cba4171ce151 Thu, 30 Jul 2026 23:00:00 GMT Location: Liverpool | Salary: £30000 - £34000/annum | Type: Permanent | 2nd Line IT Support & Field Engineer | Office-Based (Liverpool) + Regular Customer Site Travel | £30,000 – £34,000 DOE & Great Benefits | Full UK Driving Licence Essential Not your average Helpdesk role. We need a 2nd Line IT Support & Field Engineer who''s just as happy resolving escalated tickets as they are on-site terminating cable or installing a new network. You''ll own problems end-to-end, work independently, and have real say in front of customers. IT Answers has a growing UK technical team, with a clear path toward a senior infrastructure or field-project role. What You''ll Be Doing Resolving escalated 2nd-line tickets — hardware, software, networking, M365, AD, DNS/DHCP, VPNs, firewalls, VLANs, Wi-Fi Attending customer sites for reactive fixes, installs and infrastructure projects Installing/replacing PCs, printers, access points, switches, firewalls and routers Installing and terminating Cat5e/Cat6 cabling, patch panels and cabinets Keeping documentation, network diagrams and handover notes sharp Covering the field rota during busy periods, holidays and sickness What You''ll Bring 2nd-line support, infrastructure or MSP engineering experience Strong... Permanent