2nd Line IT Service Desk Site Engineer

Lead the Past, Influence the Future Job Title: 2nd Line IT Service Desk Site EngineerLocation: Hydesville Tower School Hours: 35 hours per week Salary: Up to £29,000 per annum (depending on experience)Contract: Permanent - 52 weeks About Us Hydesville Tower School is a successful 2-16 co-educational independent day school, part of the Outcomes First Group. We offer small class sizes, exceptional behaviour, and a strong pastoral ethos, alongside a clear focus on academic excellence. Role Purpose Are you an experienced IT professional who enjoys solving complex technical challenges and delivering exceptional customer service? We''re looking for a 2nd Line IT Service Desk Site Engineer to join our growing IT team, based primarily at Hydesville Tower School. In this hands-on role, you''ll act as the key IT contact for your site, providing expert 2nd line support, leading on escalated issues, and working closely with Infrastructure, Applications, Cyber Security and Service Desk teams to keep systems secure, reliable and running smoothly. You''ll play a vital role in supporting staff and students, driving service improvements, and contributing to the rollout of new technologies across the organisation. What you will be doing Providing 2nd line support and resolving technical incidents and service requests Acting as a key escalation point for Service Desk engineers and managing site relationships Supporting Microsoft 365, Azure AD, Active Directory and Google Workspace ..... full job details .....