https://jobs.co.uk/job/2nd-line-it-field-support-engineer-opus-technology--c345c1e3-c2e1-466e-a60f-fd2797540b2b RSS feed for 2nd Line IT Field Support Engineer at Opus Technology. en-gb Thu, 23 Apr 2026 05:55:18 GMT https://jobs.co.uk/job/2nd-line-it-field-support-engineer-opus-technology--c345c1e3-c2e1-466e-a60f-fd2797540b2b https://jobs.co.uk/job/2nd-line-it-field-support-engineer-opus-technology--c345c1e3-c2e1-466e-a60f-fd2797540b2b Sun, 19 Apr 2026 23:00:00 GMT Location: Reigate | Salary: £40000 - £42000/annum | Type: Permanent | Imagine yourself in a role where your professional growth and creativity are championed every step of the way. Opus is the UK’s largest independent Managed Service Provider, recently ranked as “World class” by the Best Companies to work for awards.  Be a key player in our Technical Services team  This is an onsite IT Support Engineer role, and we are looking for a highly motivated and driven individual with an excellent customer service and support background. The role is 100% client focused, proactively supporting clients to ensure world class customer experience.  Experience in varied IT environments is highly required, with the ability to support a variety of simple and complex issues, especially around Microsoft365 admin portals and end user Mac and Windows Operating Systems. You will be responsible for: •    Providing effective 1st and 2nd line support to our clients, working seamlessly alongside the rest of the Opus IT Service Desk •    Logging detailed and accurate information into the case management system •    Taking responsibility for your personal call queue, ensuring that all tickets are kept up to date and closed in a timely fashion to meet SLAs •    Communica... Permanent