https://jobs.co.uk/job/2nd-line-it-field-support-engineer-opus-technology--2f393b65-7b24-466f-9de9-218e2d46fc77 RSS feed for 2nd Line IT Field Support Engineer at Opus Technology. en-gb Fri, 24 Apr 2026 04:58:33 GMT https://jobs.co.uk/job/2nd-line-it-field-support-engineer-opus-technology--2f393b65-7b24-466f-9de9-218e2d46fc77 https://jobs.co.uk/job/2nd-line-it-field-support-engineer-opus-technology--2f393b65-7b24-466f-9de9-218e2d46fc77 Tue, 21 Apr 2026 11:52:50 GMT Location: Reigate | Salary: 40000.00-40000.00 Annual | Type: Permanent | Imagine yourself in a role where your professional growth and creativity are championed every step of the way. Opus is the UK s largest independent Managed Service Provider, recently ranked as World class by the Best Companies to work for awards. Be a key player in our Technical Services team This is an onsite IT Support Engineer role, and we are looking for a highly motivated and driven individual with an excellent customer service and support background. The role is 100% client focused, proactively supporting clients to ensure world class customer experience. Experience in varied IT environments is highly required, with the ability to support a variety of simple and complex issues, especially around Microsoft365 admin portals and end user Mac and Windows Operating Systems. You will be responsible for: • Providing effective 1st and 2nd line support to our clients, working seamlessly alongside the rest of the Opus IT Service Desk • Logging detailed and accurate information into the case management system • Taking responsibility for your personal call queue, ensuring that all tickets are kept up to date and closed in a timely fashion to meet SLAs • Communicating with users to kee... Permanent