Job Title: 2nd Line IT EngineerLocation: Ashton, ManchesterSalary: 30,000 - 37,000 (DOE)Work Structure: Hybrid (3/2) after probationWe''re working with a growing business based in Ashton, Manchester, that''s looking to strengthen its internal IT team with the addition of a 2nd Line IT Engineer.This is an excellent opportunity for a technically skilled support professional who enjoys working across a broad range of systems and applications. As part of a close-knit in-house IT team, you''ll provide hands-on support to colleagues across the business, helping to ensure day-to-day operations run smoothly and efficiently.Key Responsibilities: Deliver 2nd line support to internal users across multiple departmentsTroubleshoot and resolve hardware, software, and network issuesEscalate complex problems to the senior IT team when necessarySupport system upgrades, rollouts, and ongoing improvement projectsMaintain clear and accurate documentation of incidents and resolutionsWhat We''re Looking For:Solid experience in a 2nd line support role within an internal IT environmentStrong understanding of Windows OS, Active Directory, and Office 365Good working knowledge of networking principles (DNS, DHCP, TCP/IP)Familiarity with virtualisation (VMware or Hyper-V) and backup solutionsStrong communication skills and a proactive, team-focused attitudeWhat''s in It for You:25 days holiday plus bank holidayYour Birthday offEvent days, Volunteer daysAnnual performance based and company ..... full job details .....