2nd Line IT Engineer

2nd Line Engineer - Growing Managed Services ProviderLondon - Hybrid (3 days per week in their office)Paying between £35,000-£38,000, depending on experience. We''re working with a fast-growing Managed Services Provider that is expanding its technical support function. They''re seeking a skilled and customer-focused 2nd Line Engineer who enjoys tackling varied technical challenges and wants to develop their career within a modern, ambitious MSP.This is an excellent opportunity for someone who thrives in a dynamic environment and wants exposure to new technologies as the business continues to scale.Key ResponsibilitiesProvide high-quality 2nd line support across a broad customer baseTroubleshoot and resolve issues within Microsoft 365, Azure, and Windows Server environmentsHandle escalations from the 1st Line team and take ownership of more complex incidentsSupport project delivery, migrations, and infrastructure improvementsMaintain accurate documentation and contribute to internal knowledge sharingDeliver remote and occasional on-site support when requiredRequired experience:Strong experience with the Microsoft ecosystem, including:Microsoft 365 administrationAzure AD / Entra IDWindows Server (2016/2019/2022)Exchange Online, SharePoint Online, TeamsGood understanding of networking fundamentals (DNS, DHCP, VPN, firewalls)Experience working within an MSP or multi-customer environmentConfident troubleshooting hardware, software, and cloud-based issuesHighly Beneficial:Exposure ..... full job details .....