2nd Line IT Engineer

Our client, a fast-growing Managed Service Provider (MSP), is currently recruiting a 2nd Line IT Engineer to join their team on an initial 3-month contract. The successful candidate will be responsible for providing responsive technical support across Microsoft 365 and Google Workspace environments, troubleshooting technical issues, and delivering an excellent level of customer service to a diverse client base. Key Responsibilities for the 2nd Line IT Engineer: 2nd Line Support: Provide technical support for incidents and service requests across Microsoft 365, Google Workspace, Windows and Mac devices. Troubleshooting and Resolution: Diagnose and resolve issues relating to Outlook, Exchange Online, Microsoft Teams, OneDrive, SharePoint Online, Google Workspace applications, networking and end-user hardware. User Administration: Manage user accounts, permissions, group memberships, software licensing, onboarding and offboarding activities. Incident Management: Handle escalated support tickets, maintain accurate documentation, and escalate complex technical issues where required. Infrastructure Support: Troubleshoot Wi-Fi, VPN, DNS, DHCP, TCP/IP and general networking connectivity issues whilst supporting a range of hardware and peripherals. Skills Required for the 2nd Line IT Engineer: Proven experience within a 2nd Line IT Support, Desktop Support or Service Desk environment. Previous experience working for a Managed Service Provider (MSP). Strong knowledge of Microsoft ..... full job details .....