2nd Line Infrastructure Support

Infrastructure EngineerOur client is looking for an experienced Infrastructure Engineer to join their growing IT team. This is an excellent opportunity for a technically strong infrastructure professional who enjoys a mix of support, administration and project work within a modern Microsoft cloud environment. You''ll play a key role in maintaining and improving the organisation''s infrastructure while supporting users across multiple sites. Key ResponsibilitiesProvide 2nd line infrastructure support and resolve escalated issues.Support and administer Microsoft Azure and Microsoft 365 environments. Maintain Azure Virtual Desktop and remote working solutions.Troubleshoot network, firewall, VPN and connectivity issues. Contribute to infrastructure projects and system improvements.Produce and maintain technical documentation. Support security, patching and infrastructure resilience. Provide technical guidance to 1st line support teams.The Right Candidate Will HavePrevious experience in a 2nd Line Infrastructure Engineer or similar role. Strong knowledge of Microsoft Azure, Entra ID, Intune and Azure Virtual Desktop. Experience administering Microsoft 365 including Exchange Online, Teams and SharePoint. Good networking knowledge including TCP/IP, DNS, DHCP, VLANs, firewalls and VPNs. Experience supporting Windows Server environments. Strong troubleshooting and problem-solving skills. Excellent communication skills and the ability to support non-technical users. Desirable ..... full job details .....