https://jobs.co.uk/job/2nd-line-infrastructure-engineer-lima-networks-ltd--4a64f428-ac12-4391-ad2b-4a0e5290d8ba RSS feed for 2nd Line Infrastructure Engineer at LIMA Networks LTD. en-gb Mon, 01 Jun 2026 14:00:34 GMT https://jobs.co.uk/job/2nd-line-infrastructure-engineer-lima-networks-ltd--4a64f428-ac12-4391-ad2b-4a0e5290d8ba https://jobs.co.uk/job/2nd-line-infrastructure-engineer-lima-networks-ltd--4a64f428-ac12-4391-ad2b-4a0e5290d8ba Mon, 01 Jun 2026 11:51:53 GMT Location: Manchester | Salary: 35000.00-35000.00 Annual | Type: Permanent | 2nd Line Infrastructure EngineerSitting within the Infrastructure practice, the 2nd Line Engineer is a vital member of LIMA''s Service Desk team, actively engaging with customers and taking ownership of technical issues. This individual can confidently troubleshoot and resolve a wide range of support tickets, delivering high-quality service while maintaining strong communication and a customer-focused approach.Day to day responsibilities: Manage incidents from customers and LIMA''s hosted environment on a priority basis and provide the highest standards of professionalism and skill, in order to resolve customer issues efficiently and accurately.Ensure customers and involved parties are updated with their incident progress either by phone or by using ConnectWise Manage (Our service desk ITSM application) in a timely manner in alignment with SLA''s.Provide your knowledge to troubleshoot and identify technical issues raised by our monitoring platform or by customer engagement. Continuing to either resolve or provide a clear escalation to the 3rd Line engineers, whereby you will assist in the resolution and still develop your skillsetProvide a knowledgeable point of technical escalatio... Permanent