2nd Line Infrastructure Engineer

We are seeking an experienced 2nd Line Infrastructure Engineer to join a growing Operational Support team in Herefordshire. This is an excellent opportunity for an Infrastructure Engineer who is passionate about technology, interested in emerging trends, and has a strong background in infrastructure support and deployment. The role offers a varied mix of operational support and project-based activity, providing exposure to a broad range of infrastructure technologies. You will work both remotely and on-site, engaging directly with customers and colleagues to deliver effective technical solutions. The Role As a 2nd Line Infrastructure Engineer, you will be responsible for supporting and maintaining a diverse infrastructure environment, while contributing to project delivery and continuous service improvement. Key responsibilities will include:Providing 2nd line infrastructure support across a range of technologies.Troubleshooting and resolving complex technical incidents through to customer satisfaction.Supporting both Business as Usual (BAU) operations and project activities.Providing remote and on-site technical support.Participating in an out-of-hours on-call support rota.Contributing to the creation, maintenance and improvement of technical documentation.Supporting project deliverables and ensuring compliance with agreed milestones, KPIs and SLAs.Working autonomously while taking ownership of assigned technical activities.Communicating effectively with customers, ..... full job details .....