2nd Line Field service IT Engineer

2nd Line Field service IT Engineer- Frome 28k- 34k Full-time (Office and Site) Are you a technical person, 1st line engineer but capabilities for 2nd , or 2nd line engineer and love helping customers? You don''t have to have MSP experience just good technical skill and good communication skills, then this could be the role for you Join an award-winning MSP as a hands-on, client-facing 2nd Line Field service IT EngineerYou''ll carry out quarterly audits, onboard new sites to standard, and deliver remedial improvements to strengthen security, resilience, and best-practice alignment, working closely with a Virtual IT Director. The role is office + client site-based, with occasional WFH (manager discretion). Driving licence required and regular travel across the South West.Ideally you will be based within 30 mins from Frome Key responsibilitiesBuild trusted relationships with clients on-site and from the officeCarry out quarterly health-checks/audits of networks and infrastructure (remote and on-site)Deliver remedial fixes and manage follow-up actions after auditsOnboard new sites and align them to agreed MSP standardsKeep documentation accurate and current (networks, systems, applications, infrastructure)Provide a great support experience for users at all levels of IT confidenceSupport Cyber Essentials assessments and renewals/recertifications Skills and experienceEssentialFull UK driving licence3+ years'' IT experience (MSP experience highly desirable not essential )Broad ..... full job details .....