2nd Line EUC Support Engineer - Contract

Role - 2nd Line EUC Support EngineerDuration - 6 months with very likely extensionLocation - Billinham, onsite 5 days a weekAbout the RoleWe are seeking an experienced EUC Support Engineer to join a major end-user computing transformation programme. You will play a key role in supporting device migrations, application readiness activities, endpoint refresh initiatives, and user onboarding across a complex enterprise environment.Working as part of a wider deployment and migration team, you will provide Level 2 support to end users, ensuring a smooth transition to new devices, applications, and workplace technologies while maintaining a high standard of customer service.Key ResponsibilitiesProvide Level 2 support for end-user devices and business applications.Support device migration, deployment, and onboarding activities.Assist with application packaging, readiness assessments, testing, and validation.Troubleshoot application compatibility, performance, and user access issues.Support software installations, upgrades, and deployment activities.Work closely with deployment teams during migration and cutover periods.Manage incidents, service requests, and change activities in line with ITIL processes.Escalate complex issues to specialist Level 3 teams where required.Maintain accurate support documentation, knowledge articles, and ticket updates.Assist with endpoint refresh and hardware replacement programmes.Coordinate with business users to support testing and user acceptance ..... full job details .....