https://jobs.co.uk/job/2nd-line-engineer-viqu-it--62a56184-b665-4d1f-9eed-57db2e64ea16 RSS feed for 2nd Line Engineer at VIQU IT. en-gb Tue, 22 Sep 2026 18:48:57 GMT https://jobs.co.uk/job/2nd-line-engineer-viqu-it--62a56184-b665-4d1f-9eed-57db2e64ea16 https://jobs.co.uk/job/2nd-line-engineer-viqu-it--62a56184-b665-4d1f-9eed-57db2e64ea16 Mon, 21 Sep 2026 23:00:00 GMT Location: Redditch | Salary: Negotiable | Type: Permanent | 2nd Line Support Engineer Redditch Permanent - Full-time VIQU have partnered with a growing Managed Service Provider who are looking to recruit an experienced 2nd Line Support Engineer to join their team. This is a hands-on support role focused on day-to-day ticket resolution, desktop support and troubleshooting across a broad range of customer environments. The role offers exposure to a wide range of technologies across end-user support, Microsoft, servers, infrastructure, networking and virtualisation, making it well suited to an engineer with a broad technical grounding who enjoys working across different environments. Key Responsibilities Provide 2nd Line technical support across a range of customer environments Manage and resolve escalated support tickets within agreed SLAs Provide hands-on desktop and end-user support across hardware, software and Microsoft technologies Troubleshoot Windows, Microsoft 365 and Active Directory issues Support server and infrastructure environments Assist with networking and connectivity troubleshooting Support virtualised environments and backup infrastructure Assist with customer projects, upgrades, deployments and technic... Permanent