https://jobs.co.uk/job/2nd-line-engineer-tank-recruitment--00d9f6a8-e14a-44e0-b347-40f932ff2dbb RSS feed for 2nd Line Engineer at Tank Recruitment. en-gb Wed, 21 Oct 2026 13:16:19 GMT https://jobs.co.uk/job/2nd-line-engineer-tank-recruitment--00d9f6a8-e14a-44e0-b347-40f932ff2dbb https://jobs.co.uk/job/2nd-line-engineer-tank-recruitment--00d9f6a8-e14a-44e0-b347-40f932ff2dbb Wed, 14 Oct 2026 11:53:11 GMT Location: Bristol | Salary: 32000.00-32000.00 Annual | Type: Permanent | 2nd Line Engineer Bristol Salary: 32-37k Location: Bristol (Hybrid) Type: Full-time, permanentAbout the OpportunityWe are recruiting on behalf of an established Bristol-based managed service provider with a reputation for strong engineering discipline and high-quality service. They are looking for a 2nd Line Engineer to join their team.If you want a role where you are more than a "ticket-closer", and where you can be a mentor and a key contributor to technical processes, this could be the move for you.The RoleAs a Tier-2 escalation engineer, you will own the resolution of complex issues that go beyond the initial support desk. You will work within a modern tech stack (Microsoft 365, Azure, Intune and high-level networking) supporting a diverse SME customer base. Key responsibilities include:Technical Escalations: Resolving complex issues across M365 (Exchange, SharePoint, Teams), Intune and Entra ID.Infrastructure and Networking: Troubleshooting firewall rules, VPNs, VLANs and hybrid identity setups.Mentorship: Supporting 1st line and apprentice engineers through pair-troubleshooting and knowledge transfer.Continuous Improvement: Identifying recurring ticket patterns and authoring ... Permanent