https://jobs.co.uk/job/2nd-line-engineer-planet-recruitment--c4b4a585-94d7-4abf-8059-e93d64a9e390 RSS feed for 2nd Line Engineer at Planet Recruitment. en-gb Wed, 10 Jun 2026 16:40:32 GMT https://jobs.co.uk/job/2nd-line-engineer-planet-recruitment--c4b4a585-94d7-4abf-8059-e93d64a9e390 https://jobs.co.uk/job/2nd-line-engineer-planet-recruitment--c4b4a585-94d7-4abf-8059-e93d64a9e390 Wed, 03 Jun 2026 23:00:00 GMT Location: Abingdon | Salary: £35000 - £40000/annum | Type: Permanent | Position: 2nd Line Engineer Location: Abingdon Salary: -3540K Our client is a fast-growing ICT Services & Solutions provider for businesses and schools across the South of England. This is the ideal role for an individual with live experience in providing IT support and project delivery within an MSP environment or as a member of an internal IT support team looking for their next step. You should be passionate about providing exemplary customer service. Main responsibilities: To manage all incidents and customer requests from receipt to resolution and closure Provide level 2 server, network and desktop technical support, diagnosing customer issues and providing a high level of first time fix Supporting the implementation of cloud solutions Incident and problem management - taking over from 1st line engineers where escalation is required Provide exceptional service support to internal and external customers To ensure service level agreement standards are met To promptly complete any admin paperwork and documentation Keep accurate records of all site information using IT Service Management tools Promote best practices and adhere to change control process Know... Permanent