https://jobs.co.uk/job/2nd-line-engineer-planet-recruitment--aa623006-c183-4ad9-a848-bd63fac359d2 RSS feed for 2nd Line Engineer at Planet Recruitment. en-gb Fri, 19 Jun 2026 20:58:04 GMT https://jobs.co.uk/job/2nd-line-engineer-planet-recruitment--aa623006-c183-4ad9-a848-bd63fac359d2 https://jobs.co.uk/job/2nd-line-engineer-planet-recruitment--aa623006-c183-4ad9-a848-bd63fac359d2 Fri, 19 Jun 2026 11:51:29 GMT Location: Southmoor | Salary: 35000.00-35000.00 Annual | Type: Permanent | Position: 2nd Line EngineerLocation: AbingdonSalary: 35- 40KOur client is a fast-growing ICT Services and Solutions provider for businesses and schools across the South of England.This is the ideal role for an individual with live experience in providing IT support and project delivery within an MSP environment or as a member of an internal IT support team looking for their next step. You should be passionate about providing exemplary customer service.Main responsibilities:To manage all incidents and customer requests from receipt to resolution and closureProvide level 2 server, network and desktop technical support, diagnosing customer issues and providing a high level of first time fixSupporting the implementation of cloud solutionsIncident and problem management - taking over from 1st line engineers where escalation is requiredProvide exceptional service support to internal and external customersTo ensure service level agreement standards are metTo promptly complete any admin paperwork and documentationKeep accurate records of all site information using IT Service Management toolsPromote best practices and adhere to change control processKnowledge/experience required:Experience ... Permanent