https://jobs.co.uk/job/2nd-line-engineer-patching-occ-group--c4f17c19-c590-49cd-8799-8103dde2cb99 RSS feed for 2nd Line Engineer, Patching at OCC Group. en-gb Mon, 25 May 2026 16:07:29 GMT https://jobs.co.uk/job/2nd-line-engineer-patching-occ-group--c4f17c19-c590-49cd-8799-8103dde2cb99 https://jobs.co.uk/job/2nd-line-engineer-patching-occ-group--c4f17c19-c590-49cd-8799-8103dde2cb99 Tue, 19 May 2026 11:53:05 GMT Location: Stoke-on-trent | Salary: 10000-500000 Annual | Type: Permanent | 2nd Line Support Engineer Stoke-on-TrentWe re looking for a talented 2nd Line Support Engineer to join a busy and rapidly growing Service Desk team. This is an exciting opportunity to play a key role in supporting live services while acting as an escalation point for more complex technical issues.The RoleAs a 2nd Line Support Engineer, you ll be responsible for delivering hands-on technical support across a broad range of environments. You ll troubleshoot and resolve incidents across hardware, software, networking, and cloud platforms, while also supporting 1st Line Engineers to ensure consistently high service standards.You ll be involved in: Resolving escalated technical issues across infrastructure and end-user environmentsMonitoring systems and maintaining service availabilityPatch management and system updates (essential)Supporting new services transitioning into live operationsCollaborating with vendors and third-party providers for issue resolutionContributing to high-security projects in a fast-paced environment Tech StackYou ll work with a modern and diverse technology stack, including: Windows Servers and Microsoft WindowsMicrosoft 365Networking (TCP/IP, DNS, DHCP, VPNs, ... Permanent