https://jobs.co.uk/job/2nd-line-engineer-patching-occ-group--c0ef5b42-121d-4cf9-9597-f6c49e4f991e RSS feed for 2nd Line Engineer, Patching at OCC Group. en-gb Mon, 25 May 2026 16:13:19 GMT https://jobs.co.uk/job/2nd-line-engineer-patching-occ-group--c0ef5b42-121d-4cf9-9597-f6c49e4f991e https://jobs.co.uk/job/2nd-line-engineer-patching-occ-group--c0ef5b42-121d-4cf9-9597-f6c49e4f991e Mon, 18 May 2026 23:00:00 GMT Location: Stoke-on-Trent | Salary: Negotiable | Type: Permanent | 2nd Line Support Engineer – Stoke-on-Trent We’re looking for a talented 2nd Line Support Engineer to join a busy and rapidly growing Service Desk team. This is an exciting opportunity to play a key role in supporting live services while acting as an escalation point for more complex technical issues. The Role As a 2nd Line Support Engineer, you’ll be responsible for delivering hands-on technical support across a broad range of environments. You’ll troubleshoot and resolve incidents across hardware, software, networking, and cloud platforms, while also supporting 1st Line Engineers to ensure consistently high service standards. You’ll be involved in: Resolving escalated technical issues across infrastructure and end-user environments Monitoring systems and maintaining service availability Patch management and system updates (essential) Supporting new services transitioning into live operations Collaborating with vendors and third-party providers for issue resolution Contributing to high-security projects in a fast-paced environment Tech Stack You’ll work with a modern and diverse technology stack, including: Windows Servers & Microsoft Windows Microsoft 365 Netw... Permanent