2nd Line Engineer

Role - 2 Line EngineerLocation - NewcastleSalary - £35,000Hiring ASAP Fancy solving real problems for real clients, on real infrastructure - not just tickets?We are partnered with fast growing MSP, who are looking for a sharp, 2nd Line Engineer to join our Newcastle team and make an immediate impact.This isn''t a role where you''ll be stuck doing the same five fixes on repeat. You''ll be hands-on across Azure, Microsoft 365, VMware/Citrix, and a huge variety of client environments - building your skills fast while being the trusted voice clients turn to when things go wrong.What You''ll Be DoingDelivering first-class 1st/2nd line support and being the go-to for client IT queriesDiagnosing everything from desktop hiccups to server-level issues, under time pressure and loving itKeeping Active Directory, GPOs and Exchange running smoothlyGetting stuck into networking - TCP/IP, VLANs, firewalls, wireless configsWorking with firewall platforms like Fortigate, Cisco, SonicWall and WatchGuardManaging backups via Azure and Veeam, and virtualisation across Hyper-V, VMware, AVD and RDSBecoming the office expert on O365 and MFADocumenting your wins so the whole team levels upWhat You''ll Bring3+ years in a similar IT role, ideally MSP or customer-facingA genuine passion for enterprise tech - networking, servers, endpoints, cloud, securityConfidence with Microsoft 365, Azure, Windows Server and ADExposure to cyber security tools - firewalls, web filters, advanced ..... full job details .....