https://jobs.co.uk/job/2nd-line-engineer-james-frank-associates--688be6b3-71e1-4ab4-8314-6c7deb44217a RSS feed for 2nd Line Engineer at James Frank Associates. en-gb Fri, 10 Jul 2026 15:26:36 GMT https://jobs.co.uk/job/2nd-line-engineer-james-frank-associates--688be6b3-71e1-4ab4-8314-6c7deb44217a https://jobs.co.uk/job/2nd-line-engineer-james-frank-associates--688be6b3-71e1-4ab4-8314-6c7deb44217a Fri, 10 Jul 2026 11:52:18 GMT Location: Tonbridge | Salary: 30000.00-30000.00 Annual | Type: Permanent | Our client, a leading business in the IT sector is seeking a strong 2nd Line Engineer to join them on a full-time, permanent basis.Due to an exciting period of growth our client is looking to add a 2nd Line Engineer to their team, working closely with the existing Help Desk to support a broad range of clients with their technical faults and issues, both remotely and on-site.The ideal candidate will have a minimum of 3 years'' experience in an IT support role, ideally working on and managing 2nd Line support requests, where you are used to working with users of all levels, providing a high level of technical and customer service at all times, whilst working on a range of day-to-day tasks and project work.Due to the requirements of the role candidates will be required to drive and have access to their own vehicle.Key Responsibilities:Provide a high level of technical support to a broad range of clients on both dayto-day support tasks and project work, both remotely and on-siteBe the first point of contact for clientsAct as the escalation point for junior EngineersSolid networking understanding, including but not limited to WAN/LAN connectivity, routers, firewalls and switchesKnowledg... Permanent