2nd Line Engineer

2nd Line IT Engineer Location: Cheltenham Hybrid WorkingSalary: Up to £37,500 + BenefitsJob Type: Permanent, Full-Time About the Role Our client is an established IT services business providing managed IT support and technical solutions to a diverse range of business customers. They are looking for an experienced 2nd Line IT Engineer to join their technical team, supporting customers across a varied technology environment. This is a hands-on role where you''ll be responsible for resolving escalated technical issues, supporting Microsoft and cloud technologies, and assisting with wider infrastructure projects. What You''ll Do: Provide 2nd line technical support across a range of customer environments Investigate and resolve escalated hardware, software and connectivity issues Support Microsoft 365, Windows Server and Active Directory Troubleshoot networking issues including DNS, DHCP and TCP/IP Support laptops, desktops, servers and other business IT equipment Assist with cloud technologies and Microsoft-based infrastructure Carry out installations, upgrades and technical changes Provide remote and occasional onsite support to customers Take ownership of tickets through to resolution Maintain clear and accurate technical documentation Escalate complex issues to senior engineers where appropriate Contribute to infrastructure projects and ongoing service improvements What We''re Looking For: Previous experience in a 2nd Line IT Support or IT Engineer role Strong knowledge of ..... full job details .....