2nd Line Engineer

2nd Line Support Engineer
Location: Cheltenham 
Rate: £200 per day (Inside IR35)

Benefits: Immediate start, remote working, short-term contract opportunity
Our client, a leading organisation in its sector, is hiring a 2nd Line Support Engineer to provide high-quality technical support across their user base. This role offers the opportunity to play a key part in maintaining business continuity and improving end-user experience in a fast-paced environment.

What you’ll do:

• Provide 2nd line support for hardware, software, and network issues
• Troubleshoot and resolve escalated tickets from 1st line support
• Support Microsoft environments including Office 365 and Windows OS
• Manage user accounts, permissions, and access requests
• Contribute to documentation and continuous improvement of support processes

You’ll work closely with IT support teams and wider business stakeholders to ensure issues are resolved efficiently and service levels are maintained.

What we’re looking for:

• Proven experience in a 2nd line support role
• Strong knowledge of Microsoft technologies (Windows, Office 365, Active Directory)
• Experience with ticketing systems and SLAs
• Solid troubleshooting and problem-solving skills
• Strong communication skills with a customer-focused approach

The ideal candidate will bring a proactive mindset, strong attention to detail, and enjoy working in a fast-paced, remote environment.

Why join?

• Immediate start available
• Fully remote working
• Opportunity to support a dynamic and busy IT function
• Gain experience in a high-demand contract role

Apply now to secure a quick start in a fast-moving support environment.

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