https://jobs.co.uk/job/2nd-line-engineer-imt-resourcing-solutions--088ca7c1-9f94-4ad3-a763-f179fd3c0e62 RSS feed for 2nd Line Engineer at IMT Resourcing Solutions. en-gb Thu, 10 Sep 2026 20:58:22 GMT https://jobs.co.uk/job/2nd-line-engineer-imt-resourcing-solutions--088ca7c1-9f94-4ad3-a763-f179fd3c0e62 https://jobs.co.uk/job/2nd-line-engineer-imt-resourcing-solutions--088ca7c1-9f94-4ad3-a763-f179fd3c0e62 Wed, 09 Sep 2026 23:00:00 GMT Location: Hereford | Salary: £29500 - £34500/annum | Type: Permanent | 2nd Line Support Engineer Location: Hereford / Remote Salary: Competitive + Benefits Job Type: Permanent, Full-Time About the Role Our client is an established technology and IT services organisation supporting a large and varied customer base across public sector, healthcare and education environments. They are looking for an experienced 2nd Line Support Engineer to join their IT Services team, providing remote technical support across a large and diverse technology estate. You''ll work across 100+ sites and support thousands of users , taking ownership of complex technical issues while helping to maintain a high-quality, customer-focused IT service. What You''ll Do: Provide 1st and 2nd line technical support via telephone and remote support tools Resolve incidents, problems and changes within agreed SLA timescales Support desktop, laptop, mobile device and printer environments Diagnose and resolve hardware and software faults Support Windows Server, networks and internet connectivity Administer user network and application accounts Install, configure and maintain software and desktop technologies Develop, test, package and deploy software ... Permanent