2nd Line Engineer

2nd Line EngineerLocation: London, SE1Salary: 30,000- 38,000 depending on experienceWorking Pattern: Hybrid - 3 days onsite / 2 days working from homWe''re looking for a 2nd Line Engineer to join a growing technical team in London.This is a great opportunity for someone with a strong IT support background who wants to continue developing their skills across Microsoft 365, Windows, Intune, Entra ID, Azure and PowerShell automation.The RoleYou''ll provide hands-on technical support to users and client environments, troubleshooting a range of Microsoft and Windows-related issues. Alongside day-to-day support, you''ll also have the opportunity to get involved with scripting and automation to help improve and streamline support processes.Key Responsibilities:Troubleshooting Microsoft 365 and Windows issuesResolving incidents and service requestsSupporting account and access issuesDevice setup, configuration and enrolmentSupporting Intune, Entra ID and Azure environmentsHelping maintain and improve PowerShell scriptsIdentifying repetitive tasks that could be automatedSupporting endpoint policies, monitoring and patchingMaintaining clear technical documentationWhat We''re Looking ForPrevious experience within IT Support, Service Desk or a similar technical support roleStrong Windows and Microsoft 365 troubleshooting skillsGood customer service and communication skillsExperience with Intune, Entra ID, Azure or PowerShell would be beneficialAn interest in scripting and automationMSP ..... full job details .....