https://jobs.co.uk/job/2nd-line-desktop-support-eurobase-people--59fa438a-47d9-4ffc-b691-d6f2c383933d RSS feed for 2nd Line Desktop Support at Eurobase People. en-gb Tue, 13 Oct 2026 18:17:56 GMT https://jobs.co.uk/job/2nd-line-desktop-support-eurobase-people--59fa438a-47d9-4ffc-b691-d6f2c383933d https://jobs.co.uk/job/2nd-line-desktop-support-eurobase-people--59fa438a-47d9-4ffc-b691-d6f2c383933d Tue, 13 Oct 2026 11:52:27 GMT Location: Glasgow | Salary: 19.33-19.33 Annual | Type: Contract | Start/End dates 04/12/2026 to 03/05/2027 Pay Grade/Rate UMB - £19.33 PAYE - £14.90 Basic £16.92 Premium Location South Street Glasgow Glasgow City Job Description Undertake incident and request tasks Possess 2nd line responsibility for resolving incidents to SLA Maintain a 2% incident per month target Be responsible for the completion of assigned works within allocated timeframes Undertake Project Tasks, supporting both internal and external Project Managers Undertake Non Standard Requests tasks to agreed timescales Proactively communicate and coordinate with Level 3 teams to highlight major level issues Find resolution of technical issues for laptop/desktop hardware, networks, printers, etc. Install andamp; configure software and hardware Your skills and experience An in-depth knowledge and good understanding of Microsoft Windows OS (Windows 10 andamp; Windows 11), including build, configuration and registry settings is required, along with a level of proficiency in Microsoft Office. Experience handling LTSC Channels and KIOSK is highly desirable Basic level understanding in SCCM/Active Directory and a working knowledge of IT service models Networks experience to include an un... Contract