2nd Line Customer Support Analyst

Permanent full timeWe''re looking for a 2nd Line Customer Support Analyst to join our IRIS Financials Customer Support team and help deliver outstanding service to our customers.You''ll provide expert support for more complex customer queries, working closely with 1st and 3rd Line teams to ensure issues are resolved efficiently and professionally.What you''ll be doingInvestigating and resolving escalated customer queriesSupporting customers across IRIS Financials productsWorking with internal teams to resolve technical issuesContributing to continuous improvement and knowledge sharingSupporting UAT and product enhancementsWhat you''ll bringExperience in a customer-facing or technical support roleStrong problem-solving and communication skillsConfidence working with software systemsSQL or financial system exposure (desirable but not essential)A passion for delivering great customer experiencesIf you''re looking to develop your career within a fast paced SaaS environment, this is a fantastic opportunity.Please note:We occasionally close vacancies early in the event that we receive a high volume of applications. Therefore we recommend you apply as soon as possible. ..... full job details .....