2nd Line Analyst - Hull - £19.33 per hour Umbrella CONTRACT

We are recruiting for a 2nd Line Support Analyst on contract to work for a leading Defence organisation based in Hull The main responsibilities are: Undertake incident and request tasks Possess 2nd line responsibility for resolving incidents to SLA Maintain a 2% incident per month target Be responsible for the completion of assigned works within allocated timeframes Undertake Project Tasks, supporting both internal and external Project Managers Undertake Non Standard Requests tasks to agreed timescales Proactively communicate and coordinate with Level 3 teams to highlight major level issues Find resolution of technical issues for laptop/desktop hardware, networks, printers, etc. Install andamp; configure software and hardware Your skills and experience An in-depth knowledge and good understanding of Microsoft Windows OS (Windows 10 andamp; Windows 11), including build, configuration and registry settings is required, along with a level of proficiency in Microsoft Office. Experience handling LTSC Channels and KIOSK is highly desirable Basic level understanding in SCCM/Active Directory and a working knowledge of IT service models Networks experience to include an understanding of LAN/WAN/vLAN and Wi-Fi technologies, DHCP, DNS/WINS, PXE and VPN/remote connectivity An appreciation of the Microsoft Exchange environment, email client configuration, MS Outlook, instant messaging tools, along with general etiquette Computer peripherals - including but not limited to printers ..... full job details .....