https://jobs.co.uk/job/2nd-3rd-line-support-engineer-third-nexus-group-limited--6a5f3a8e-c127-436e-9835-bae752274b91 RSS feed for 2nd / 3rd Line Support Engineer at Third Nexus Group Limited. en-gb Wed, 24 Jun 2026 20:47:36 GMT https://jobs.co.uk/job/2nd-3rd-line-support-engineer-third-nexus-group-limited--6a5f3a8e-c127-436e-9835-bae752274b91 https://jobs.co.uk/job/2nd-3rd-line-support-engineer-third-nexus-group-limited--6a5f3a8e-c127-436e-9835-bae752274b91 Mon, 22 Jun 2026 23:00:00 GMT Location: Saffron Walden | Salary: £40000 - £45000/annum | Type: Permanent | 2nd / 3rd Line Engineer- Saffron Walden- Perm Up to -45,000pa Job description Due to increased growth, we''re looking for an enthusiastic and ambitious engineer to join our 2nd / 3rd line team. Your role will be to engage with customers on their day-to-day IT support needs via phone, email and tickets and deal with escalations within the helpdesk. This role will also involve-pre-sales, site audits, implementations and escalations We are looking for someone with solid IT knowledge, with experience and understanding working on a helpdesk, this should also include: Ticket systems and data entry Monitoring systems and remote access Good verbal and written communication skills with a customer focused attitude. PC/Laptop hardware and the ability to identify different components and replace them. Strong Microsoft 365 knowledge, including Active Directory, Office, Exchange and Azure Windows operating systems, how to install them and how to troubleshoot most issues. Server and Infrastructure knowledge Networking and network hardware. At least 3 year of experience working on a helpdesk. Full UK driving license and use of a car when required preferable. Permanent