Permanent

2nd - 3rd Line IT Support Engineer

West Ealing

£50000 - £60000/annum

Posted 1 week ago

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Role Overview

A growing and well-established Managed Service Provider is looking to bring in an experienced 2nd to 3rd Line IT Support Engineer to join their high performing team.

This is a great opportunity for someone who thrives in a fast-paced MSP environment and wants exposure to a wide range of technologies, clients, and project work.

Your New Role

You will be working across both support and project delivery, taking ownership of technical issues and contributing to the ongoing improvement of client environments.

Your Responsibilities

Administering and supporting Microsoft 365 including Exchange Online, SharePoint, Teams, Entra ID, Intune and compliance tools
Managing Windows and macOS environments
Delivering email migrations including cloud to cloud and hybrid setups
Supporting and troubleshooting networking equipment including Cisco Meraki, HP Aruba, Ubiquiti and SonicWall
Leading infrastructure projects from design through to deployment
Using tools such as Datto RMM, Autotask and IT Glue to monitor and manage environments
Supporting server, backup, security and firewall configurations
Attending client sites when required for installs and issue resolution
Working with video conferencing equipment

Tech Environment

Microsoft 365, Exchange Online, SharePoint, Google Workspace
Intune, JAMF, Entra ID, Endpoint Manager
Cisco Meraki, HP Aruba, Ubiquiti, SonicWall, VLANs
Datto RMM, Autotask, IT Glue
Security and backup tools including Bitdefender and SaaS protection platforms

You Will Have

Previous experience in an MSP environment
Strong hands-on Microsoft 365 experience end to end
Comfortable working across 2nd and 3rd line support
Experience with migrations and hybrid environments
Strong communication skills and ability to work with a range of users including senior stakeholders
Someone proactive, reliable and able to take ownership of issues and projects

Desirable