24/7 Support Engineer

24-7 Support EngineerOur long-standing client, who provides IT consultancy services to a variety of industries across the UK is hiring 24/7 Support Engineer to join a team of engineers operating day andamp; night shifts. The role offers working from home/hybrid policy for day shifts and you would have an opportunity in the future to progress into Infrastructure/Cloud project teams.The chosen candidate must have strong capabilites in 2nd line support with exposure to Microsoft 365, AD, Exchange and Networking (LAN/WAN, Firewalls, VPs etc) with preferably a background in Consultancy, MSP or Enterprise Environment.They are offering a basic salary up to £45,000 to be based in Kent, on a hybrid basis + benefits.Our client offers fantastic training and an access to the latest training andamp; certifications within their field to you can continue to grow andamp; develop your career.Core responsibilities:Resolve escalated technical issues across infrastructure, cloud, networking, and applicationsDiagnose, troubleshoot, and implement configuration changes across customer environmentsManage incidents in line with SLAs, KPIs, and best practiceCommunicate clearly with customers, managing expectations and providing updatesMaintain accurate ticketing, documentation, and knowledge base articlesIdentify recurring issues and contribute to service and process improvementsSupport projects alongside senior engineers and solutions teamsParticipate in disaster recovery, business continuity, and ..... full job details .....