24/7 NOC Engineer

24/7 NOC EngineerAkkodis are currently working in partnership with a market leading service provider to recruit NOC Engineer to join their 24/7 support team in Belfast.Please note you must be eligible to gain security clearance and happy to work on a rotational shift pattern.The RoleAs NOC Engineer you''ll be part of a 24/7 shift team supporting critical infrastructure and resolving network/IT incidents with precision and professionalism. You''ll collaborate closely with Network Engineering and Service Delivery teams to ensure high-quality service delivery across a vital client base. The Responsibilities Act as the first point of escalation for customer calls. Log and manage faults/service requests via Remedy, resolving over 95% at first touch. Work within strict SLAs to ensure timely resolutions. Maintain accurate shift handovers and keep support tickets up to date. Keep customers informed throughout the fault lifecycle. Configure and troubleshoot Cisco, Juniper, and Adtran switches, routers, DSLAMs, modems and other IT Systems. Manage circuit faults across ADSL, SDSL, Ethernet, NGA, MPF, and SMPF. Liaise with third-party engineers and suppliers to resolve issues. Support field engineers with remote configurations and link checks. Monitor network health using SolarWinds.The Requirements Proven experience in IT Helpdesk or NOC environments. Strong troubleshooting skills in IT/Networking, with appropriate escalation practices. Background in enterprise network support; CCNA ..... full job details .....