24/7 NOC Engineer

24/7 NOC EngineerAkkodis are currently working in partnership with a market leading service provider to recruit NOC Engineer to join their 24/7 support team in Belfast.Please note you must be eligible to gain security clearance and happy to work on a rotational shift pattern.The RoleAs NOC Engineer you''ll be part of a 24/7 shift team supporting critical infrastructure and resolving network/IT incidents with precision and professionalism. You''ll collaborate closely with Network Engineering and Service Delivery teams to ensure high-quality service delivery across a vital client base. The Responsibilities* Act as the first point of escalation for customer calls.* Log and manage faults/service requests via Remedy, resolving over 95% at first touch.* Work within strict SLAs to ensure timely resolutions.* Maintain accurate shift handovers and keep support tickets up to date.* Keep customers informed throughout the fault life cycle.* Configure and troubleshoot Cisco, Juniper, and Adtran Switches, Routers, DSLAMs, modems and other IT Systems.* Manage circuit faults across ADSL, SDSL, Ethernet, NGA, MPF, and SMPF.* Liaise with third-party engineers and suppliers to resolve issues.* Support field engineers with remote configurations and link checks.* Monitor network health using SolarWinds.The Requirements * Proven experience in IT Helpdesk or NOC environments.* Strong troubleshooting skills in IT/Networking, with appropriate escalation practices.* Background in enterprise network ..... full job details .....