1st/2nd Line Support Technician

Customer Support Technician - Boston - 26,000

ALH Recruitment are looking to recruit a Customer Support Technician to work in their After Sales Support team, for our client who are a market leader across the globe. 

This role is based from our clients Head Office close to Boston.

If you have Electrical/Electronics knowledge this will be advantageous, but it is not essential. Dealing with complaints would also be very advantageous but again not essential. 

Experience dealing with Customers over the phone is essential, the job will involve problem solving and providing expert product knowledge at all times. Full training will be provided to increase your product knowledge. 

Daily Tasks Include:

• Answering incoming calls from End users & Installers
• Creating & Maintaining Case records
• Answering incoming Emails from End users & Installers
• Speaking with Regional Champions
• Arranging POs and Call outs
• Answering incoming Live Chats from End users & Installers

Hours - Mon - Friday (no weekends) 

If you feel you have the skills and experience to step into this exciting Customer Support position, please apply below: