https://jobs.co.uk/job/1st2nd-line-support-tech-connect-group--e9b4e742-a53a-481b-8840-c7f1e020f8a2 RSS feed for 1st/2nd Line Support at Tech Connect Group. en-gb Fri, 24 Apr 2026 05:42:00 GMT https://jobs.co.uk/job/1st2nd-line-support-tech-connect-group--e9b4e742-a53a-481b-8840-c7f1e020f8a2 https://jobs.co.uk/job/1st2nd-line-support-tech-connect-group--e9b4e742-a53a-481b-8840-c7f1e020f8a2 Fri, 17 Apr 2026 11:53:31 GMT Location: Southampton | Salary: 28000.00-28000.00 Annual | Type: Permanent | Tech Connect Group has partnered with an award-winning MSP operating across the South to recruit an IT Engineer (1st/2nd line support). Operating out of their Salisbury or Southampton offices, this is a fantastic opportunity to work closely with internal stakeholders and third-party vendors.This role requires the successful candidate to hold a full UK driving licence. You must also possess a willingness and ability to record time accurately against tickets.The role would best suit a junior to mid-level engineer who enjoys a varied workload from support through to project delivery. This is a client-facing role, requiring presence by phone, virtual and onsite.Key Responsibilities: Resolve diverse issues across Windows endpoints, Microsoft 365, and core business applications, ensuring high-quality service and timely escalation.Manage users, licensing, and security within the Microsoft 365 stack while overseeing device enrolment and policy deployment via tools like Intune.Support server environments (AD, DNS/DHCP) and maintain connectivity across Wi-Fi, VPNs, and firewalls to ensure maximum uptime.Take full ownership of support tickets and project tasks, providing clear communication t... Permanent