https://jobs.co.uk/job/1st2nd-line-support-tech-connect-group--c41012d7-d6c6-467f-a0de-cd5ece55f3b6 RSS feed for 1st/2nd Line Support at Tech Connect Group. en-gb Sun, 26 Apr 2026 06:10:11 GMT https://jobs.co.uk/job/1st2nd-line-support-tech-connect-group--c41012d7-d6c6-467f-a0de-cd5ece55f3b6 https://jobs.co.uk/job/1st2nd-line-support-tech-connect-group--c41012d7-d6c6-467f-a0de-cd5ece55f3b6 Tue, 14 Apr 2026 23:00:00 GMT Location: Southampton | Salary: £28000 - £35000/annum | Type: Permanent | Tech Connect Group has partnered with an award-winning MSP operating across the South to recruit an IT Engineer (1st/2nd line support). Operating out of their Salisbury or Southampton offices, this is a fantastic opportunity to work closely with internal stakeholders and third-party vendors. This role requires the successful candidate to hold a full UK driving licence. You must also possess a willingness and ability to record time accurately against tickets. The role would best suit a junior to mid-level engineer who enjoys a varied workload from support through to project delivery. This is a client-facing role, requiring presence by phone, virtual and onsite. Key Responsibilities: Resolve diverse issues across Windows endpoints, Microsoft 365, and core business applications, ensuring high-quality service and timely escalation. Manage users, licensing, and security within the Microsoft 365 stack while overseeing device enrolment and policy deployment via tools like Intune. Support server environments (AD, DNS/DHCP) and maintain connectivity across Wi-Fi, VPNs, and firewalls to ensure maximum uptime. Take full ownership of support tickets and project tasks, providing clear c... Permanent