https://jobs.co.uk/job/1st2nd-line-support-engineer-proactive-appointments--6d922781-af39-4adf-a478-5d638d00a70e RSS feed for 1st/2nd Line Support Engineer at Proactive Appointments. en-gb Thu, 08 Oct 2026 15:31:57 GMT https://jobs.co.uk/job/1st2nd-line-support-engineer-proactive-appointments--6d922781-af39-4adf-a478-5d638d00a70e https://jobs.co.uk/job/1st2nd-line-support-engineer-proactive-appointments--6d922781-af39-4adf-a478-5d638d00a70e Thu, 08 Oct 2026 11:56:57 GMT Location: Liverpool | Salary: 10000-500000 Annual | Type: Permanent | 1st / 2nd Line IT Support Engineer We''re working with a well-established organisation looking for a reliable and confident 1st/2nd Line IT Support Engineer to join their support function. The role is focused on providing practical IT support, taking calls, diagnosing hardware, software and connectivity issues, and ensuring the right information is captured for effective escalation. Key responsibilities: Act as the initial point of triage for IT issues Take calls and talk users through troubleshooting steps Diagnose common issues including printing, connectivity, hardware and software Ask the right questions to understand the problem and gather relevant information Ensure tickets contain clear and accurate details before escalation Identify when an issue needs to be escalated to the next level of support Work effectively in an environment where issues may not always follow a set script or process We''re looking for someone who: Has experience in a 1st/2nd Line IT Support or Service Desk environment Is confident communicating with users and talking them through technical problems Has good hardware and software troubleshooting skills Is naturally inquisitive and able to ask the ri... Permanent