https://jobs.co.uk/job/1st2nd-line-it-support-engineer-michael-page--bd0e9b59-bc8b-4b8c-81c0-19eb6962140d RSS feed for 1st/2nd Line IT Support Engineer at Michael Page. en-gb Fri, 24 Apr 2026 10:08:21 GMT https://jobs.co.uk/job/1st2nd-line-it-support-engineer-michael-page--bd0e9b59-bc8b-4b8c-81c0-19eb6962140d https://jobs.co.uk/job/1st2nd-line-it-support-engineer-michael-page--bd0e9b59-bc8b-4b8c-81c0-19eb6962140d Tue, 31 Mar 2026 23:00:00 GMT Location: Birmingham | Salary: £28000 - £29000/annum Hybrid working | Type: Permanent | The role of 1st/2nd Line IT Support Engineer involves providing technical support and troubleshooting services to end-users, ensuring smooth IT operations. This position requires a proactive approach to resolving IT issues and delivering excellent customer service. Client Details This opportunity is with a small-sized organisation within the Technology & Telecoms industry, known for its focus on innovative IT solutions and support services. The company values technical expertise and aims to deliver tailored services to its clients. Description Provide first and second-line IT support to internal and external users. Diagnose and resolve hardware, software, and network issues efficiently. Log and manage service requests using the company''s ticketing system. Support the installation, configuration, and maintenance of IT equipment. Escalate complex technical issues to higher-level support when required. Assist in maintaining system documentation and user guides. Deliver remote and on-site IT support as necessary. Contribute to improving IT processes and customer satisfaction. Profile A successful 1st/2nd Line IT Support Engineer should have: Experience in troubl... Permanent