1st/2nd Line IT Support Engineer

The role of 1st/2nd Line IT Support Engineer involves providing technical support and troubleshooting services to end-users, ensuring smooth IT operations. This position requires a proactive approach to resolving IT issues and delivering excellent customer service.

Client Details

This opportunity is with a small-sized organisation within the Technology & Telecoms industry, known for its focus on innovative IT solutions and support services. The company values technical expertise and aims to deliver tailored services to its clients.

Description

• Provide first and second-line IT support to internal and external users.
• Diagnose and resolve hardware, software, and network issues efficiently.
• Log and manage service requests using the company''s ticketing system.
• Support the installation, configuration, and maintenance of IT equipment.
• Escalate complex technical issues to higher-level support when required.
• Assist in maintaining system documentation and user guides.
• Deliver remote and on-site IT support as necessary.
• Contribute to improving IT processes and customer satisfaction.

Profile

A successful 1st/2nd Line IT Support Engineer should have:

• Experience in troubleshooting and resolving technical issues in a support role.
• Familiarity with operating systems, network configurations, and IT hardware.
• Strong problem-solving skills and attention to detail.
• Excellent communication and interpersonal abilities.
• A willingness to learn and adapt to new technologies.
• Relevant IT certifications or equivalent technical knowledge.

Job Offer

• Competitive salary ranging from -28,000 to -29,000 per annum.
• Hybrid working arrangement for improved work-life balance - 2 WFH days per week.
• Permanent position within a supportive and professional environment.
• Opportunity to work in the Technology & Telecoms industry in Birmingham.
• Excellent progression/development opportunities.

If you are passionate about IT support and are seeking a fulfilling role in Birmingham, apply now to join a team that values your skills and expertise.