1st/2nd Line IT Engineer

We are recruiting for a 1st and 2nd line on-site user Support Engineer on contract to work for a Pharmacutical organisation based in Slough.

  
Some of the daily activities are: 
 

- End users support 
- Windows 10 and Microsoft O365 troubleshooting. 
- Resolution of software and hardware issues (laptop, desktop, printers) 
- Installation and configuration of laptops 
- Software issues for inhouse applications 
- Handling of tickets in the IT ticketing tool 
- Quick analysis and incident management, close collaboration with expert team 
- Preparing new hardware 
- Building laptops and PC''s with SCCM 
- Basic meeting support knowledge (Teams and AV Support) 
- Physical installation of cabling, monitors, dockings, pc''s, printers, . 
- Basic Network knowledge (Patching.) 

  
The ideal candidate will be an expert in dealing with customers at all levels; you bring hands-on technical skills as well as great interpersonal skills. 
  

- ITIL minded 
- Previous experience of supporting Mobile devices and hand-held devices (Intune – DEP…) 
- Good administrative experience, attention to detail, ensures accuracy of data, provides data for reporting and processing of information (ticketing tool, SLA,.) 
- Previous experience working in a corporate IT environment is an asset