1st/2nd Line Engineer

We''re working with a leading Manchester-based organisation seeking a customer-focused IT professional to join their Service Desk team. This is a fantastic opportunity for someone who enjoys a mix of remote and deskside support, working with modern Microsoft technologies, and delivering an exceptional user experience. The Opportunity As part of a collaborative IT Operations team, you''ll provide 1st and 2nd line support across a diverse technology estate, resolving technical issues and ensuring users receive a high-quality support service. You''ll support a broad range of technologies including: Windows 10 and 11 Microsoft 365 Active Directory Exchange Microsoft Teams VPN and Multi-Factor Authentication (MFA) Mobile devices (Android and Apple) Remote Desktop Services (RDS) Video conferencing solutions The role offers plenty of variety, combining Service Desk responsibilities with onsite user support, device builds and configurations, troubleshooting, and continuous improvement initiatives. Key Responsibilities Investigate and resolve Service Desk incidents and requests within agreed SLAs. Provide both remote and deskside technical support. Support Microsoft 365, Windows environments, Active Directory, Exchange and related technologies. Build, configure and deploy end-user devices. Escalate complex issues to specialist teams and third-party providers where required. Create and maintain technical documentation and user guides. Support senior stakeholders and VIP ..... full job details .....