1st LineTechnicians

Worked in 1st Line IT support for a year or two and feeling ready for the next step? This could be exactly what you''re looking for.We''re looking for three 1st Line Technicians who wants more than just another support desk job. Whether you''re currently working in an MSP or have gained your experience in an internal IT team, this is an opportunity to join a company that genuinely invests in its people and promotes from within.What''s on OfferSalary up to 30,000 DOEPerformance-related bonusPaid certifications and trainingClear progression opportunitiesExposure to a wide range of technologiesGym membership and wellness benefitsRegular team socials and company eventsSupportive management team that encourages developmentStable business with excellent staff retentionFriendly, collaborative working environmentThe RoleAs a 1st Line Technician, you''ll be the first point of contact for IT support issues, delivering excellent service and ensuring users receive prompt and effective solutions.Your responsibilities will include:Providing 1st Line technical support via phone, email and ticketing systemsTroubleshooting hardware, software and networking issuesSupporting Microsoft 365 applications and servicesSetting up and configuring laptops, desktops and mobile devicesManaging user accounts and permissionsEscalating more complex issues to senior engineers when requiredMaintaining accurate ticket updates and documentationDelivering an excellent customer experience at every ..... full job details .....