1st Line Technician

Role: 1st Line TechnicianLocation: Brighton (Office-based initially, moving to home working following training)Hours: Monday - Friday, 9:00am - 5:30pm, 37.5 hours per weekPay: £25,000 per annumAn excellent opportunity has arisen for a 1st Line Technician to join one of our longstanding clients, an innovative business based in Brighton.This is a great opportunity to join a small technical team, supporting customers across connectivity, networking, communications, and technical services, with ongoing training and development available.Benefits:Workplace pensionPrivate healthcareAnnual leave allocationTraining materials for certificationsIndividual and company-based bonusesPotential future travel opportunitiesThe Requirements:Previous Helpdesk / 1st Line Support experience desirable but not essentialBasic networking knowledge, including routers, switches, firewalls, VoIP, LAN/WANStrong written and verbal communication skillsConfident telephone manner and customer service approachMethodical problem-solving skillsExcellent organisation and time managementAbility to work well within a teamPositive, flexible, and proactive attitudeWillingness to learn new technologies and pursue ongoing trainingThe Role:Providing remote and customer-facing technical supportLogging, troubleshooting, and resolving customer faultsMonitoring internal systems and responding to service issuesSupporting technical administration for connectivity and voice productsAssisting with internal systems and LAN ..... full job details .....