1ST LINE TECHNICAL SUPPORT

THE CHANNEL RECRUITER LIMITEDCompany Registration No. (phone number removed) email : (url removed) phone : (0) (phone number removed) (url removed) MASTER JOB ADVERTJOB TITLE: 1st Line Technical Support SpecialistSALARY: £27000 Plus 15% Shift UpliftDo you have customer service experience within a helpdesk environment and love solving IT issues? Are you currently a 1st Line Technical Support Specialist but can deal with 2nd line queries quite easily? Do you thrive on delivering results and love fixing problems?If so, we may have the role for you!Due to new contract wins, my client, a trailblazing Tier 1 MSP are currently looking for a 1st Line Technical Support Engineer to come and join them. You will be the first point of contact for customers with IT related issues and receive these through their ticket system, calls or emails.LOCATION: Hybrid 4 days remote / one day office Surrey JOB SPECIFICATION: 1st Line Technical Support Engineer Sitting within the helpdesk team within their surrey offices (Tuesday only), you ll be first point of contact for our customersLogging all technical related incidents and requests (either by phone or email), resolving them to your best ability in accordance with our service level agreementsTake full ownership of tickets to ensure that customers have a consistent line of communication with any queries Act as a service representative for appointed service(s), in taking responsibility for maximising technical analysts and L1 Technical analysts ..... full job details .....