We are looking for a German speaking 1st Line support Technician to work for a reputable client based in reading. As a 1st Line Technical Support Specialist, you''ll be the first point of contact for users across the UK and Germany needing help with laptops, tablets, and essential diagnostic tools. Whether it''s resolving software glitches or coordinating equipment repairs, you''ll be the calm, knowledgeable voice that guides them through.ResponsibilitiesDelivering top-tier customer service every step of the wayProvide remote technical support (in German and English) for hardware/software issuesTroubleshoot problems and follow decision trees to pinpoint the root causeEscalating unresolved issues to suppliers or Tier 2 teams as neededArrange delivery and collection of loan equipment and warranty itemsLiaise between dealers and suppliers to ensure seamless resolutionFollow up on service calls and ensure SLAs are metCollaborate with colleagues to share knowledge and solve problems togetherCommunicate clearly and regularly with internal teams and external partnersExperience: Experience in a Tier 2 support or similar technical helpdesk environmentConfident in problem solving and fault diagnosis using structured approachesExperience handling general networking issuesPrevious call centre or customer facing support experienceStrong communication skills-both spoken and written-in German and EnglishSkilled in Microsoft Office, general PC usage, and CRM systemsPositive, team-oriented, ..... full job details .....