https://jobs.co.uk/job/1st-line-technical-support-analyst-4square-recruitment-ltd--4298d26f-34d1-4664-97d2-756cbfcb6375 RSS feed for 1st Line Technical Support Analyst at 4Square Recruitment Ltd. en-gb Mon, 01 Jun 2026 16:35:52 GMT https://jobs.co.uk/job/1st-line-technical-support-analyst-4square-recruitment-ltd--4298d26f-34d1-4664-97d2-756cbfcb6375 https://jobs.co.uk/job/1st-line-technical-support-analyst-4square-recruitment-ltd--4298d26f-34d1-4664-97d2-756cbfcb6375 Mon, 01 Jun 2026 11:51:03 GMT Location: Guildford | Salary: 18.00-18.00 Hourly | Type: Contract | Overview We''re looking for a proactive and customer-focused IT Service Desk Analyst to join our Information Systems team. In this role, you''ll provide first-line technical support to internal users, ensuring a high level of service in line with established procedures and SLAs.Key ResponsibilitiesAct as the first point of contact for all IT-related incidents and service requests via phone, email, and walk-ins Log and manage tickets accurately within the Service Desk system, including detailed notes of actions taken Perform initial troubleshooting and investigation using remote tools, resolving issues where possible or escalating when required Support users face-to-face with technical queries and provide effective solutions where possible Contribute to the development of standard operating procedures (SOPs) and "quick win" fixes Monitor Service Desk inboxes and phone lines, ensuring timely responses to all queries Track escalated tickets to ensure compliance with Service Level Agreements Assist with general IT administration, including documentation and procurement activities Support additional tasks as directed by IT leadership About YouQualificationsDiploma or NVQ in IT or a comm... Contract